Aside from good customer service at pre and post delivery, perhaps you can give more options/add-ons while keeping your price offering competitive vis-a-vis your competitors.

The website is easy to navigate. However, For the payment option, can we have option for online banking in the future?

Product pricing and the same day delivery option.

The variety of bouquet & the range of the price.

I requested a change in delivery address because the recipient went back from the office too early, and they able to do it eventhough the tracking status is on delivery. The flower is the same as the pic. They even have an instruction on how to keep it fresh. Love it! Thank you